• menu1
  • menu2
  • Home Page
  • Cottages Page
  • Tariffs Page
  • Booking Page
  • Contact Page
  • menu8
Beadnell kiln Beadnell Bay Craster The Farnes Berwick on Tweed Holy Island Dunstanburgh Castle
 

Self Catering Holidays
Contact Details / Terms & Conditions

If you have problems with the online booking form, or wish to get further details or advices regarding a stay at one of our cottages, then please email me
 
by clicking the button below

Email north East Coastal Cottages

 
 

Self Catering Terms & Conditions & Privacy Statement

* North East Coastal Cottages acts entirely as a Booking Agent. It arranges bookings and reservations of holiday accommodation as Booking Agent for the Owners of the holiday homes.

* Once the agent has confirmed the booking you have entered into a legally binding contract with the owner.

* 25% of rental confirms booking. 75% balance invoiced thereafter: payable not less than 8 weeks prior to date of arrival. Rental is payable in full on bookings made less than 8 complete weeks prior to date of arrival.

* Should cancellation become necessary, for whatever reason, there will be no refund of rent paid unless or until the property is re-let for the period. Every effort will be made to re-let and any rent received, excluding deposit, will be returned in full after deduction of admin costs incurred.£15 We strongly advise Cancellation Insurance as it safeguards your interests. We do not sell insurance but can offer details of companies who do.

* If an owner has to cancel a holiday because of circumstances beyond their control every effort will be made to provide alternative accommodation. If this is not possible a full refund will be made by the owner.

* Arrival at the premises should be at the times quoted on the Confirmation Letter. Departure is 10am in all properties.

* The property should be left on departure as found on arrival: clean and tidy. Anything damaged during occupation should either be replaced or paid for before leaving. Any serious accidents or breakdowns should be reported to the owners so that they can rectify the problem for yourselves and future guests. Any costs incurred may be invoiced later.

* Some owners require a Good Housekeeping deposit cheque. Details will be supplied with the booking form. The cheque will be returned to you after the holiday if the property is left in good order. The owner should be advised as soon as possible of any problems as complaints cannot be dealt with subsequently.

* PETS: Some owners, where advertised, allow well behaved house trained dogs by arrangement. Some allow other small pets. Details upon request. ( Small charge applies). They should not be left alone in the property unless special arrangements have been made. They are not allowed in bedrooms or on the furniture. All fouling must be cleaned up.

* Each cottage is advertised for a maximum number of guests. Over occupancy is not permitted.

* Smoking is not permitted inside any of the properties.

* The owner or representatives shall be allowed the right of entry to the property and/or gardens at all reasonable to carry out any necessary repairs or maintenance. Right of entry without notice is reserved at any time during an unavoidable emergency.

****Specific T & Cs for each house may apply at time of booking****

Privacy Statement
North East Coastal Cottages is committed to protecting and respecting your privacy.
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who are we?
North East Coastal Cottages is a small holiday rental cottage business. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to Judith Bell-Taylor and sent to the following email - necc.enquiries@btinternet.com
What information do we collect?
NECC collects information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details.
What do we use your information for?
NECC collects information about you (our guest) to
Process your booking Communicate throughout the process of booking and managing your holiday experience.
Carry out our obligations arising from any contracts entered into by you and the owners.
Seek your views or comments on the services we provide.
Notify you of any changes to our services.
Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers

Who do we share your information with?
NECC will pass on your details to the property owner(s) as part of our business process and functions. This is so that your holiday booking, rental may be managed and provided efficiently. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.
How do we treat your information?
All details you give to NECC at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be passed on to the owners so they may contact you with matters relating to your holiday. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible e-mail, the details of which are set out above.
How do I find out more about information rights?
In the first instance, please contact North East Coastal Cottages should you have any query about how your information is being collected, processed and used. The Information Commissioners website contains further useful information and advice: www.ico.org.uk.

Thank you for visiting North East Coastal Cottages, quality Self Catering in Seahouses, Beadnell & Seahouses Northumberland